1. Effective Communication
Effective communication is two-fold. In order to be an effective communicator, you must be able to both listen and respond. This sounds like a simple goal to master, but it is so much more complicated than it seems.
Effective listening requires going beyond hearing what someone else is saying. We have a tendency to listen to others while focusing our thoughts on what we are going to say in response to them. This tends to lead to a rather distracted version of listening. Experts say that in order to become an effective listener, we must learn to listen to understand.